Our company is insured and bonded. HERE you can view a copy our certificate of insurance.
If you found that something is missing, damaged or broken, and you feel that it happened while the cleaning crew was in your house, please notify us immediately. We take full responsibility for any accidents that were reported to us within 24 hours after the visit. We do not hold responsibility for any accidents reported to us after 24 hr period, although all complaints will be investigated by our quality control management
We are incorporated in the state of Illinois. Please follow this link to view the information about our corporate information.
http://www.ilsos.gov/corporatellc/CorporateLlcController
Ideally we would like to see your house first to estimate the initial condition of the place, what requires extra attention and discuss with you what are your expectations and special requests. In-person estimates are more accurate, since you can communicate what your expectations and preferences are. As well as we could show you and explain what will be done in your house, and why we would require certain amount of time on first and each visit. The first visit will be charged by the hour. We would recommend the amount of time for your initial cleaning and determine the flat rate that will be charged for cleaning your home only after we see it. You are the one who makes the final decision. You can minimize your expenses by using fewer hours of cleaning and minimizing the number of tasks on a first and each visit thereafter.
We treat every home individually. The price will be determined based on the initial condition of the place, the presence of pets, number of people in the household, size of the place and number of tasks that need to be performed on each visit.
Let’s say you and your friend have identical apartments of the same size. But your friend has two cats and a dog and you don’t, you upkeep your place every day and your friend waits until cleaning service arrives bi-weekly, you have few pieces of furniture but your friend has tons of shelves with pictures and knick-knacks that need to be dusted, plus laundry that need to be washed and a fridge that needs to be cleaned on every visit. Do you think it would be fair for you to pay the same price that we charge your friend? Same thing goes the other way around. If someone has an apartment similar to yours, it doesn’t mean this person has the same life style as you do, or has the same expectations and requests the same type of cleaning. And that is why the price can be different.
We understand how important it is for everyone to spend less and save more. You can control your budget by ordering service on hourly basis or minimizing the number of tasks for the cleaning crew. Cleaning takes longer on a first visit for number of reasons: the maids don’t know your house yet and every home requires a little extra attention to take care of all the dust and dirt that collected behind the couches and between the tiles.
Here are some tips on how to minimize the time for your cleaning.
Please call us 773-616-MAID(6243) or email to appointment@MyAmericanMaids.com.
You will be asked a number of questions about the property in question:
-type of the property,
-size
-number of people in your household
-presence of pets
-regularity of cleaning
-when your property was cleaned last time by professional crew
-your expectations and areas of concern
-type of cleaning you are looking for: weekly, bi-weekly(each other week), monthly, one time, move-in, move-out, pre-sale or post-construction.
In some cases a phone estimate is enough, but in most cases we will request to see your property before giving you an estimate.
To schedule an appointment you will have to provide us with your Visa or Master Card information.
We take your credit card information to hold your appointment and secure timely payments. Your credit card will not be charged, it will be stored in our system. You can pay by a check, cash or charge your credit card after the visit or as agreed. If you forget to pay us, your credit card will be charged automatically.
For all credit card payments we charge 3% of the total balance per statement.
Out late cancellation /lock out fee is $40.00.
We understand anything can happen. Although please keep in mind: our staff does not get paid if they do not have cleaning appointments. That is why our policy is to give us at least 24 hours cancellation notice during week days and 48 hours over the weekend. This will allow us enough time to schedule other customers. Please be considerate!
We ask that you cancel or make any changes to your appointment by 12 PM (noon) on the day prior to your appointment day. All Monday appointments must be cancelled no later than 12:00 PM on Saturday. We do not accept any cancellations and/or changes made on Sundays. Our office is closed on Sundays and your message will not be received on time.
Any changes or cancellation communicated after 12 PM (noon) and Sunday cancellations are considered to be late, and will be charged accordingly.
If you leave us a voicemail, email or text a message to cancel or change your appointment, please remember: YOU HAVE TO HEAR FROM US TO CONFIRM YOUR CANCELLATION! If nobody responded back to you within 24 hours, that simply means that we never got your message. Technology sometimes not the most reliable thing.
If you did not have an in-person estimate prior to your cleaning appointment, it’s better if you could be home to meet the cleaning crew and give them instructions if needed. Although if you can’t be home, that is fine. As long as we get a detailed instructions from you about the cleaning, entering and leaving your property. Our regular customers prefer to supply us with the copy of the keys. Keys are coded and securely kept in the office, and taken out only on the day of the visit, and returned the same day.
If you have an alarm system, please provide us with the security code.
We provide our supplies and equipment. You can provide your cleaning supplies due to personal preferences or to receive a discounted rate. For more information please refer to “Products & Services” in our website.
We offer a 24 hour guarantee for our cleaning services. If you are not completely satisfied, please give us a call within 24 hours after your cleaning service and we will re-clean the area of your concern at no charge the next day.
We work hard to provide a detailed and thorough job.
Although if the cleaning crew was given a limited time by a customer, we cannot guarantee that everything will be covered on that visit. To receive American Maids’ 24 HRS Quality Guarantee we have to have the time that we requested for cleaning. It especially applies to one time, first time, move-in/move-out and as needed cleaning visits.
Occasionally we send out coupons and offer discounts to our new and regular customers.
We offer CASH DISCOUNTS, REFERRAL FEES. Please see details in “Prices & Payments” section.
Discounts and coupons cannot be combined (you can use only one per visit, some other restrictions may apply), cannot be used towards late cancellation/lock out fee and cannot be used towards minimum charge.
Our customers always ask us how they compliment their service staff, and that is why we have this paragraph here.
Although, tipping is not a requirement, and by no means affects the quality of cleaning, your special “thank you” is always very much appreciated by our staff. Tips are not included in the company rates. If you feel that you would like to show your special appreciation to the people who work hard to make your life a little easier and happier, feel free to do so.
Any way you’d like to say “thank you” is greatly appreciated: you can include any extra amount on your credit card payment, check or cash payment, and that amount will be forwarded to the cleaning crew at the end of the day. Like in any other service industry, gratuity amount usually ranges from 15%-20% of the total bill.
We absolutely adore pets, and most of us have their own. Although keep in mind: that Fluffy might be not so friendly when the owners are not around the house. Dogs tend to be more protective and cats more scared, when owners are not home. The best way to make everybody comfortable if you securely lock your pets in their cages, or one of the rooms or have them out of the house on the day of the visit. Unless until cleaning crew and your pet get to know each other better.
We do not play, feed or walk your pets, or clean up their accidents.
Although we use environmentally friendly products in your house, they still can be toxic for your kids and pets if swallowed. We want to make sure everyone in your household stays happy and healthy.
If no specific instructions are made to the cleaning crew, we will try to keep your pet out of the way, but will not be responsible for any damages caused by your pet in your house
If you have a dog: if a cleaning crew comes to your house and your dog is not locked up, we keep the right to refuse the service, but you will be charged a $40.00 lock out fee.
PRODUCTS & SERVICES