American Maids Inc. Terms

1. Access to your home.

Most of our customers are not home during our cleaning. We request that if not home please provide us with a key and an alarm code if necessary. If you prefer to be home and let the cleaners in we will provide you with an approximate time that cleaners will be there within a two hour window- i.e. 8:30- 10:30am or 12:oo-2:00pm. We will do our best to schedule you at the time of day that works best for you, but please understand with traffic and unforeseen changing weather conditions it is difficult to give you an exact time the cleaners will arrive. If you choose not to provide a key and we are unable to access your home for a scheduled cleaning you will be assessed a lock-out/re-schedule fee.

2. Rescheduling or canceling your appointments

You may reschedule, skip, add, or cancel any of your cleanings. If for any reason you cannot keep your scheduled appointment we do ask for a 24-hours cancellation notice for appointments scheduled on Tuesday-Saturday and 48-hour notice for Monday appointments.
We understand anything can happen. Although please keep in mind: our staff does not get paid if they do not have cleaning appointments. This will allow us enough time to schedule other customers. Please be considerate!
We ask that you cancel or make any changes to your appointment by 12 PM (noon) on the day prior to your appointment day. All Monday appointments must be cancelled no later than 12:00 PM on Saturday. We do not accept any cancellations and/or changes made on Sundays. Our office is closed on Sundays and your message will not be received on time.
Any changes or cancellation communicated after 12 PM (noon) and Sunday cancellations are considered to be late, and will be charged accordingly.
If you leave us a voicemail, email or text a message to cancel or change your appointment, please remember: YOU HAVE TO HEAR FROM US TO CONFIRM YOUR CANCELLATION! If nobody responded back to you within 24 hours that simply means that we never got your message. Technology sometimes is not the most reliable thing.

3. Lock out fee or Late Cancellation fee.

Without a proper notice for any changes or cancellation of your appointment (see paragraph 2 of the agreement) you will be charged the $45.00. Cancellations for any reason happening on the same day after we have started to travel to your location will be charged at 80% rate. Payment will have to be made in full prior to our scheduling any further work. All cancellations must be made through the office/ owner of the company. Please do not tell your cleaner.

4. Scheduling an Appointment - Credit Card Required

To schedule an appointment you will have to provide us with your Visa, Master Card or Discover information.
We take your credit card information to hold your appointment and secure timely payments. Your credit card will not be charged, it will be stored in our system unless we do not receive the payment for service the same day. You can pay by a check, cash or charge your credit card after the visit or as agreed. If you forget to leave a payment on the day of the service, your credit card will be charged automatically.
For all first time clients with credit card $200.00 or less we charge 5% processing fee. No additional fee for balances $201.00 or more. NO additional fees for credit card payments for weekly and bi-weekly clients.

5. Payment/Billing

Payment is expected in full the day of the cleaning. You may pay by cash, check, or by major credit card.
All unpaid balances will be automatically charged to your credit card with all applicable fees. A 15% finance charge will be added to unpaid balances over 30 days. All bank charges incurred due to NSF checks will be passed on to the client at a flat rate of $25 per check.
For your convenience we have an Invoice program, where all services are invoiced and paid for once monthly. This service pays for cleanings in advance and receives a 5% discount if paid by the 4th of the month. (Discounts do not apply if payments are made later than the 4th of the month). All monthly invoices billed in rear after the services performed will accumulate a $5.00 convenience fee.

6. No Soliciting Policy.

When entering into an agreement for services with American Maids Inc. you agree not to solicit for hire any staff member introduced to you by American Maids Inc. for any home-related services.
We spend a lot of time and resources finding, interviewing, checking references and backgrounds, and training our cleaners. When hired, they sign an agreement barring them from performing any home-related service for any of our past or present customers. However, if you do wish to employ a staff member directly please discuss this matter with the owner. If you are found to have solicited one of our staff please be advised that our referral/ training fee is $2,000 per employee.
We consider our employees our most valuable asset and charge accordingly.

7. 48 Hours Guarantee

American Maids Inc. is so confident that our cleaners will provide the highest level quality of service available that we are willing to offer you this guarantee. For al first time or one time cleaning that did not have any time restrictions, as well as for all recurrent cleanings we offer our 48 hours guarantee. If you are not satisfied with our service for any reason, contact us within 48hrs and we will send the first available team next day to re-clean whatever is in question to complete your satisfaction at no charge to you. For partial cleaning: only areas discussed to be cleaned fall under our 48-hrs guarantee.

8. Personal items and Items of irreplaceable value

The nature of cleaning requires our staff to touch virtually all items in your home. We are as careful as possible while we are cleaning your home, but if damage or loss does occur, please notify American Maids Inc within 48 hours of the cleaning date. We will notify you immediately if something is accidentally damaged during the cleaning or if we find something damaged even if the damage was not caused by our team members.
We assume no liability for damage or loss of items that are not secured properly or were damaged prior to our cleaning,nor we are responsible for damage due to faulty and/or improper installation of any item. (Example: heavy pictures hanging from thumbtacks, or dings in furniture that were there before we cleaned) Items of extreme value, monetary or sentimental should be dusted or cleaned by the owner. American Maids Inc. limits its liability to replacement costs or up to $250 for each individual item; which ever is less per occurrence. All surfaces (i.e.: Marble, Granite, hardwood floors, etc.) are assumed to be sealed and ready to clean without causing harm.

9. Safety of our employees and others.

We need to be able to work freely and without distractions. Every effort is made to work safely and cautiously, but we cannot assume liability for the safety of others. This includes children and pets. Be advised that if we are subject to distractions that affect our ability to work in our normal fashion or speed and we reserve the right to charge for our extra time spent in the home.
If for any reason an employee of American Maids Inc. feels that their personal safety is in danger enough to leave the job site, due to actions by the customer, or others at the job site. The customer will still remain liable for the full cost of the job.

10. Pets.

Your pets are important to us. For their safety as well as ours, please let us know how they should be handled. We absolutely adore pets, and most of us have their own. Although keep in mind: dogs tend to be more protective and cats more scared, when owners are not home. We do not play, feed or walk your pets, or clean up their accidents. Although we use environmentally friendly products in your house, they still can be toxic for your kids and pets if swallowed. We want to make sure everyone in your household stays happy and healthy. We will not be responsible for any damages caused by your pet in your house .If you have a dog: if a cleaning crew comes to your house and your dog is not locked up and our employees feel threatened by your dog, we keep the right to refuse the service, but you will be charged a full rate.

11. Wait time.

In the instances when our employees have to wait 30 minutes or longer for someone to open the door, bring keys, complete the work etc. we reserve the right to reduce the time of the appointment by the amount of time our team members had to spend on waiting, or charge for the wait time at $20.00/HR per person in addition to your cleaning rate.

11. Getting ready for cleaning.

In order to get the best cleaning, we do recommend that you pick up any items form the floor.
We can always clean more thoroughly when we don't have to wade through clutter. We request that during hot days your air conditioning be left on or lowered while our cleaners in your home, during winter time heat should be on at a comfortable temperature. If there are mechanical problems with the unit of if it should not be turned please let us know. We reserve the right to refuse the service if there is no air-conditioner or fan on hot days or if heat and hot water is turned off on cold days in winter.

12. Supplies and Equipment

We provide all our own equipment including commercial vacuum cleaners with advanced micro filtration filters. We continually strive to use the most effective, efficient and environmentally friendly cleaning supplies available. We are happy to use your supplied cleaning products, but are unable to accept responsibility for those products or their results.
Any jobs requiring extra unusual supplies and/ or equipment must be ordered through the office, not through your cleaning crew, and will be billed accordingly.

13. Referral discounts

As a token of our appreciation we will deduct $10 off your next cleaning for each referral of a new one-time paid customer to American Maids Inc.. We will deduct $20 off your next cleaning for each referral who becomes a new recurring customer of American Maids Inc (eligible after 2 cleanings).

14. Pricing

We provide quotes based on the information provided, we reserve the right to adjust charges in accordance with services actually provided. Prices are subject to change without notice.

Extras:

Although we are professionals, we are not miracle workers. Sometimes we are called in too late to correct damage that is already done to some surfaces. Other items may take a couple of cleanings to look their very best. In cases of extremely cluttered areas we reserve the right to use our prerogative to skip those areas in order to avoid damaging items or hurting ourselves
No representation or warranty made by any other person, expressed or implied other than the owner Ilona Erst, which is not specifically set forth herein, shall be binding upon American Maids, Inc.
By providing your credit card number and doing business with American Maids Inc, you agree to enter into a verbal contract and accept all of American Maids, Inc, policies, prices, terms, procedures for cancellation and rescheduling as well as the terms and conditions of American Maids Inc. Satisfaction Guarantee.
American Maids Inc. reserves the right to reevaluate rates and/or change the Service Agreement at any time